Return Policy
  Shipping Info
  Privacy Policy


 
Jon Hart Favorite Picks Bridal Registry Babies About Us Home
Customer Service | Login | My Account | Shopping Cart | Search 
Customer Service
Return Policy
  • Any returns must be made within 15 days.
  • Monogrammed items may not be returned as they are a custom order.
  • If you receive a damaged item from UPS please call them or us immediately to file a damage claim.

Shipping Information

  • We ship regular ground UPS unless specified on your order.
  • All shipping fees quoted on your order are for ground UPS.
  • Shipping can be upgraded upon your request and additional fees will be quoted prior to shipping.
  • UPS only delivers to actual street addresses and will not deliver to a Post Office Box.
  • We strive for excellent customer service and will ship your order within 48 hours if the item you ordered is in stock.
  • We will notify you by e-mail if an item is not in stock and will give you a shipping time estimate.
  • Back orders will stay on file and we will ship them as soon as the item is available.
  • We will e-mail your UPS tracking number to you when your order ships. You can track your shipment by going to UPS.com.
  • Please notify us by phone or e-mail if you do not wish your order to remain on backorder.

 

Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using Sparkles and our products and services.

What Information Do We Collect?

When you visit Sparkles, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose to Provide

Email Information.

If you choose to correspond with us through email, we may retain the content of your email messages together with Sparkles Newsletter.

Web Site Use Information

Similar to other commercial Web sites, Sparkles utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, the featured viewed, the products viewed, the stores viewed, the areas viewed, time spent at Sparkles, and the Web sites visited just before and just after Sparkles.  We, our advertisers and ad serving companies may also use small pieces of code called "web beacons" or "clear gifs" to determine which advertisements and promotions users have seen and how users responded to them.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our customers and prospective customers. If you have signed up for the newsletter, we also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at admin@jonhartluggage.com

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

Cookies, in conjunction with Sparkles' server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties

Any personal information you provide us will not be distributed to any third parties in the case of alliances, partnerships or other business arrangements. Only aggregate information, as detailed above, will be shared with such third parties.

Notice of New Services and Changes

If you have signed up for the newsletter, we may also use the information we collect to notify you about important changes to Sparkles, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at admin@jonhartluggage.com